Cities and institutions make decisions on mobility, public space, housing and urban development every day. Many of the standards, datasets and procedures behind these decisions assume a narrow range of users: people who move quickly, make decisions with confidence, find their way independently and use digital services with ease.

Everyday urban life looks different. People are ageing, caring for others, living with disabilities, working irregular hours or travelling with children. Some need more time, clearer information or other ways to get around and take part. They are part of everyday urban life, yet they are rarely the starting point for plans, standards or institutional decisions. 

Standards and planning

Whom a standard, plan or procedure serves, and who falls outside its assumptions.

Data and evidence

Whose experiences the figures represent, whose they omit, and what concrete evidence is missing.

Participation

Whom a process reaches and whose perspectives it leaves out.

Governance

Where responsibilities, incentives or procedures stop stated goals from becoming practice.

Inclusive mobility and accessibility

For cities, transport authorities and ministries that want public transport, streets and mobility services to work for people with disabilities, older people and everyone else the system tends to miss.

• Accessibility plans for public transport and public space, from user input to prioritised measures and costs
• Accessibility and social inclusion in mobility strategies and plans, including SUMPs and public transport plans
• Integration of social and accessibility perspectives into walking and cycling strategies and network planning
• Cognitive accessibility at stations and transport hubs
• Transport poverty and affordability analyses

Social and gender impact

For cities, programmes and planning teams that need to know who benefits from a plan, design or investment, and who does not.

• Social, distributional and gender impact assessments of plans, designs and competition entries
• Socio-spatial analyses of neighbourhoods and public spaces
• Social vulnerability assessments for climate adaptation and heat action plans
• Gender and social inclusion (GESI) assessments of urban and transport programmes
• Guidelines and criteria for gender-sensitive and socially responsive planning

Governance and implementation

For ministries, cities and programmes whose strategies are in place but are not yet becoming practice.

• Policy reviews and reform roadmaps, particularly on accessibility and inclusive mobility
• Institutional analyses of implementation barriers, including responsibilities, procedures and incentives
• Participation processes that reach underrepresented groups and feed into decisions
• Peer learning, training and capacity building for public officials
• Coordination across administrative levels and borders
• Evaluations of policies and programmes: what changed, for whom, and why